Pospo

Pospo User Data Deletion Instructions

How to disconnect social accounts and request deletion of Meta, LinkedIn, YouTube and Google API, or future X data associated with Pospo

Pospo lets users connect supported social accounts through each platform's official authorization services. These may include eligible Facebook Pages, Instagram professional accounts, Threads profiles, LinkedIn connections in designated workspaces enabled for restricted testing, and YouTube channels, subject to workspace feature availability, account eligibility, and granted permissions. X connection and data processing described below apply only if and when Pospo makes the X integration available.

You can disconnect a supported account or request deletion of data associated with that connection using the instructions below.

Disconnect a connected account

  1. Sign in to Pospo.
  2. Open the relevant workspace.
  3. Select Channels.
  4. Find the connected Facebook, Instagram, Threads, or YouTube account or, if available in the future, the connected X account.
  5. Select the account's disconnect action and confirm.

Disconnecting makes Pospo's stored authorization unusable and stops new provider access. For YouTube, Pospo also attempts provider-side token revocation and pauses unexecuted YouTube publishing. Previously published content may remain visible on Facebook, Instagram, Threads, YouTube, or X.

Request deletion of your YouTube and Google API data

You may disconnect YouTube through Channels as described above. You may also revoke Pospo's access through Google Security Settings.

To request deletion of YouTube and Google API Data stored by Pospo, email support@pospo.ai from the email address associated with your Pospo account with the subject YouTube Data Deletion Request.

Include only the minimum information needed to locate the connection:

  • Your Pospo account email.
  • Your workspace name.
  • The connected YouTube channel name, handle, or channel ID.
  • Whether you want to delete only the connected YouTube and Google API Data or your entire Pospo account and workspace data.

Never send your Google or YouTube password, access token, refresh token, Client Secret, API key, authorization code, cookie, or any other secret. We may request non-secret information needed to verify your identity and authority over the workspace and channel.

After a verified request or a Pospo-side revocation, Pospo deletes applicable stored YouTube Authorized Data as soon as possible and within 7 calendar days. If authorization is revoked through Google or can no longer be verified or refreshed, Pospo deletes related API Data as soon as possible and within 30 calendar days, unless a shorter deletion requirement applies. Pospo may retain limited records that are not YouTube API Data where required for security, fraud prevention, billing, dispute resolution, or legal compliance, but those records cannot be used to continue YouTube API access.

Deleting data stored by Pospo does not delete data held by YouTube and does not delete your YouTube channel or videos already uploaded to it. To delete data held by YouTube, use YouTube or another authorized client that supports deletion.

Email support@pospo.ai from the email address associated with your Pospo account with the subject Meta Data Deletion Request.

Include:

  • Your Pospo account email.
  • Your workspace name.
  • The connected Facebook Page, Instagram username, or Threads username.
  • Whether you want to delete only the connected Meta data or your entire Pospo account and workspace data.

Never send your Facebook, Instagram, or Threads password or access token.

We may request additional information to verify that you own or administer the affected Pospo workspace.

If you connected X after the integration becomes available, email support@pospo.ai from the email address associated with your Pospo account with the subject X Data Deletion Request.

Include only the minimum information needed to locate the connection:

  • Your Pospo account email.
  • Your workspace name.
  • The connected X username or handle.
  • Whether you want to delete only the connected X data or your entire Pospo account and workspace data.

Never send your X password, access token, refresh token, Client Secret, API key, authorization code, or any other secret by email. We may request non-secret information needed to verify your identity and authority over the workspace and connected account.

After a supported X account is disconnected, Pospo stops new X API calls and insights synchronization, prevents future unexecuted X publishing tasks from being sent, and deletes or makes unusable the stored access and refresh credentials. Where X provides an applicable revocation mechanism and Pospo has implemented it, Pospo will also attempt provider-side revocation. A provider-side revocation failure does not restore local credential use.

Request deletion of your LinkedIn data

These instructions apply to LinkedIn connections in designated workspaces enabled for restricted testing. You can disconnect LinkedIn in Channels and revoke Pospo's access in LinkedIn account settings where available. Disconnecting stops new API access and Insights synchronization, makes stored credentials unusable, and prevents unexecuted LinkedIn publishing tasks from being sent. It does not delete your LinkedIn account or content already published on LinkedIn.

Email support@pospo.ai with the subject LinkedIn Data Deletion Request. Include only your Pospo account email, workspace name, and connected LinkedIn account or Page needed to identify the request. Do not send passwords, access tokens, refresh tokens, Client Secrets, or other secrets. We verify your identity and authority before processing the request. See the Privacy Policy for LinkedIn retention, deletion, permitted exceptions, and backup requirements.

Data covered by the request

Depending on how you use Pospo, the request may cover:

  • Meta access credentials, YouTube access and refresh credentials, and, for a future X connection, X access and refresh credentials.
  • Facebook Page, Instagram, Threads, YouTube, and future X account identifiers.
  • Account names, usernames, profile metadata, and granted permissions.
  • Imported Meta, YouTube and Google API, or future X content or insights stored by Pospo.
  • Scheduled content and connection-specific publishing records.
  • Other personal data associated with the requested Pospo account.

Processing time

We will acknowledge a verified request and process it within the period required by applicable law and connected-platform rules. Applicable YouTube Authorized Data is deleted as soon as possible and within 7 calendar days after a verified deletion request or Pospo-side revocation. YouTube API Data associated with authorization that was revoked through Google or can no longer be verified or refreshed is deleted as soon as possible and within 30 calendar days, unless a shorter rule applies. We will provide status information or a reference number where available.

Some information may be retained where required for security, fraud prevention, billing, dispute resolution, or legal compliance. Data in encrypted backups may remain until the backups expire under our retention schedule and will not be restored for ordinary use.

Content published on connected services

Deleting information from Pospo does not automatically delete content already published on Facebook, Instagram, Threads, YouTube, or X. You can delete that content through the applicable platform or use a Pospo deletion feature only where Pospo expressly supports it. Disconnecting YouTube will not delete your YouTube channel or videos already held by YouTube. Disconnecting X will not delete your X account and will not necessarily delete Posts already published on X.

Deleting data from Pospo also does not delete your Facebook, Instagram, Threads, YouTube, or X account. The connected platform controls deletion of data held on its own services. Where required by X's applicable policies and supported by the implementation, Pospo will update or remove cached data for X content that is deleted, modified, protected, suspended, or otherwise unavailable.

Contact

For questions about deletion or privacy, email support@pospo.ai.

See our Privacy Policy.